Does your company have a conferencing system running? If you said no, then you’re missing out on the huge communication potential of this technology. Conferencing allows for easy collaboration between team members, wherever they are in the planet. And because communication is more than just words, video conferencing allows you to extract much more from a conversation than a simple email or telephone call.
Once you decide that you need a video conferencing solution for your business, choosing the right dealer will be important. Below are four of the most important factors to take into consideration:
Understand company needs
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Like with other solutions, understanding your company needs is the first step to getting the right conferencing solution. Have a talk with your team members regarding their use of conferencing services. Let them offer suggestions on what features are needed in the new system. Also consider the number of participants and the type of meetings your company will be holding. Being equipped with as much information on this as possible is important before speaking to a telecom solutions provider.
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You will want to work with a dealer that has the right industry knowledge, so they can help you choose the best system for your needs. They should have experience designing conferencing systems for a variety of clients. You’re naturally going to have several questions and concerns, such as what kind of equipment is needed. The potential service provider should address these questions courteously, while maintain a professional attitude. To get a sense of what a prospective dealer is all about, you may want to go though customer reviews.
You’ll want a dealer with great customer service, because so many things may go wrong at any given moment. Only a few providers can boast of quality customer support, even though many are capable of a good installation job. Go through the provider’s website and find out if they provide multiple channels of support, most importantly phone, email, and Skype. To find out how quick their response rate is, you may try sending an email or calling them.
You’ll want to know you’re getting your money’s worth, as the installation of a conferencing solution is quite an investment. It is for this reason that a reputable provider should be willing to provide a trial of their conferencing solution. In the demo, let staff members test the interface–how intuitive is it? Remember that what seems simple to a tech-savvy person may appear complicated to a non-techie. Be sure also to ask if the features presented in the trial are included in the package you’re looking to buy.