Spectrum Business Launches New Flexible Packages

Spectrum’s Commitment to Small Business Customers

First launched for residential customers last year, Spectrum’s groundbreaking Customer Commitment now extends the same service pillars, benchmarks and performance guarantees to its small business customers. Every employee of Spectrum has fully embraced the Commitment and is using it to drive greater internal engagement and enhancements to the Company’s products and services.

“Our small business customers play a vital role in the communities we serve,” added Cliff Hagan, Executive Vice President, Customer Operations for Spectrum. “By extending our first-of-its-kind Customer Commitment to them, we are promising businesses reliable connectivity, transparency and an exceptional experience they can depend on to continue serving their customers, and if we fall short, we’ll make it right with money-back guarantees.”

The Business Customer Commitment includes:

1. Reliable Connectivity: We are committed to keeping our customers connected 100% of the time.

• If a business’ neighborhood experiences an outage of Spectrum services that lasts more than two hours, our agents will give a credit for that full day (excluding power outages, natural disasters and overnight scheduled maintenance).

2. Exceptional Service: We are committed to providing exceptional customer experiences.

• We provide 24/7, 100% U.S.-based customer service support; if a business customer needs help or a professional installation, a technician will be available within 4 hours if requested before 5 p.m.
• If a business customer is not completely satisfied with any of their services within the first 30 days, we’ll give them their money back.
• If a business customer is not completely satisfied with their new mobile device within the first 14 days, we’ll give them their money back.

3. Transparency at Every Step: We will provide clear and simple pricing and timely communications.

• If we identify a service interruption in a business customer’s area, we will notify them within 15 minutes and work as quickly as possible to resolve it.
• We do not have annual contracts for any of our small business services.

4. Always Improving: We will listen to our business customers’ feedback to improve our products and customer service.

• We are building a network capable of delivering symmetrical and multi-gigabit speeds to meet the connectivity demands of today and tomorrow.
• We will continue to deliver greater value and flexibility, providing them the fastest wireless and WiFi speeds on a network that can support up to 200 devices today and more in the future – designed, owned and operated in the USA.
• We are expanding our network to reach more than 1.7 million unserved and underserved businesses and homes across the country.

More information about Spectrum Business is available at www.spectrum.com/business.

About Spectrum 

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator with services available to nearly 57 million homes and businesses in 41 states. Over an advanced communications network, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

More information about Charter can be found at corporate.charter.com.

Media Contact

Andrew Russell, [email protected]